The Performance Measurement In Business Logistics Commerce Essay

The Performance Measurement In Business Logistics Commerce EssayPerformance criterion can be defined as the process of quantifying effectiveness and the efficiency of an carry through (Neely, Mills, Platts, Gregory, Richards, 1994). Given the lack of any universally definition for execution in the organizational literature, it should not be surprising that surviving literature offers many ideas about the dimension that ought to be incorporated into a conceptualization of logistics performance. One of the best examples is the framework where physical dispersal effectiveness is defined as the extent to which distribution programmes satisfy customers Rhea Shrock, International Journal of Logistics Management, 5, p. 3. ply chain management encompasses the logistics management which plans, implements, and controls the efficient, effective forward and reverse flow and retention of goods, services and related information between the point of origin and the point of consumption in ord er to meet customers requirements(Anonymous 2002).Performance measurement in the logistics functions, handle starts at the individual metric level. Because of the great abundance of metrics already in existence there is forceful need for a method with which to rate the existing metrics.Quantitative and Qualitative measures be the two basic categories of Logistics indicators. Qualitative measures include such as carrefour quality, customer satisfaction etc. and denary measures include such as order-to-delivery lead time, cycle time, flexibility, resource utilization, delivery performance, etc.Non-financial and financial are two broad categories of Quantitative metrics of supply chain performance. In fact, in the late 1880s return on investment (as a financial measure) was the main emphasis. (Schermerhorn et al.,, 2000). However as the second progressed during 1980s, the conception market changed and overseas competitors began to take market share from the domestic and national companies who were unable to provide higher-quality products with lower cost and more diversity. National companies shifted their strategic counselling from cost production to quality, flexibility and short lead time, as non-financial measures to gain the competitive edge in the market (Stewart, 1995).Business logistics performance metrics could overly be classified asOperationalDay to day technical representationdeveloped schedule adherenceavoiding complaintsdefect free delivery schedule carrying cost(Levy (1997) Lee Billington (1992)Information carrying cost (Steward (1995)Tacticalpurchasing order efficiencyCycle timeprocedures bookingCash flow, timber assuranceflexibility rapture costCapacityStrategicRate of return on InvestmentTotal cash flow timelead time comparisonQuality level and quality assurancecost savingsupplier pricing measuring against market(Gunasekaran et al. (2004)query timeThe critical elements that form the basis of logistics management are time, distance and m unrivaledy. Some utilization, productivity and effectiveness metrics use in the logistics management areDimensionMetricExampleUtilizationActual scuttlebutt/norm inputArea of warehouse occupied/ substance areaProductivityActual output/actual inputTon-miles delivered/cost incurredNo of orders neat/ no of hours of laborEffectivenessActual output/norm outputNo of shipment on-time/no of shipment sentUtilization measuresThey are used to track the use of input resources in process. In logistics, input could be characterized as financial, physical assets or inventory. Utilization metrics include the following spend measuresPurchase price varianceDistribution cost as percentage of salesVariance of transportation cost from budgetNon financial resources measuresUsage ratiosAmortized costsInventory measuresStatic metrics (capture level of inventory expressed in physical, financial or other terms)Flow metrics (capture speed of inventory as it flows through the system over a period of time)pr oductivity measuresPartial productivity measures (SFP-single factor productivity ratios )Total factor productivity measurement pecuniary productivity measurement (ROI-return on investment )( (Frameworx, 2005)Effectiveness metricsOrder fill rates( order filled /orders involveedLine item fill rates( total line items not filled / shipped in time per periodDamage rates (line items damaged per order)Order cycle time (elapsed time between receiving request and delivering order)Delivery or transit time (elapsed time between readying order for shipment and delivery order)( DfT, 2004)On-time ( orders shipped on time or orders received by customer on time )Perfect deliveries (orders received by customers with no logistics service fullness)Importance of performance MeasurementThe importance of measurement is everywhere as you get what you inspect, not what you expect. Hence, the importance of performance measurement cannot be denied. Therefore, to evaluate work done and to direct the activiti es metrics are required ((Melnyk et al. 2004)..Pressures (globalization, severe competition, and ever-changing customers needs) are significantly driving force in the present era requiring the organizations to re-focus on utilizing of people and resources based on organizational objectives.A performance measurement system is needed to evaluate the resource utilization so that the organizations can strategically manage and properly control. It has been pointed out that in order to take action for ensuring desired results a performance measurement system is essential tool of controlling process. (Schermerhorn and Chappell, 2000)Measuring performance is necessary, because of the following reasons (which vary from organization to organization) are Parker (2000)winner identificationMeasuring whether they are fulfilling the customer requirementsHelp them understand their processesProblems bottlenecks waste, etc. IdentificationMaking sure that decisions are based on fact, not on suppositi on, emotion or intuition andDisclose improvement planned, actually happened.Case ExampleTo fully utilize the performance measurement system of logistics a unbendable has to implement latest expert infrastructure so efficient logistics operations could work flawlessly.Here we examine the case of Transcom Inc. that is a known to be the one of the leading edge a distributor of seals and bearings in Burnsville, Minn. it has successfully enhanced its performance measurements in its supply chain operations through implementing and incorporating latest technological measurement tools in its supply chain operations. Transcom was able to find numerous ways to speed up the order-to-ship process and reduce costs through this dodge that is through effectively measuring the performance of the logistics operation with the help of appropriate technology.Analysis of performance data resulted in improved inventory control, increased product turns, increased shipment volumes and reduced line-item l abor costs. Implementation of technological performance measurement tools increased the not only efficiencies of Logistics such as efficiencies in our distribution center but also created efficiencies purchasing, inventory control and customer-service departments. (Dennis Bollinger 2006)ConclusionThe a firms approach in establishing logistics measurements system does not matters a lot as the actually value come when the information is acted upon to align the effectiveness and efficiency of the logistics process performance to value the customers. The role 3PL can have in your success is mutualist on when you start measuring your logistics performance (james S. Keebler and David A. Durtsche 2007).One of the logistics challenges is that organizations have to be more responsive, with high levels of flexibility in delivery. The emphasis should be on processes and performance rather than on functions and profit. The competitive battleground will be in the fields of quality, productivit y, speed and innovation. Progress towards performance excellence will be support greatly by relevant and integrated measurement frameworks and models (Christopher (1994).